In today’s mortgage market, loan servicing has evolved far beyond an operational afterthought into a strategic lever for profitability, risk management, and borrower retention. Yet determining whether to service in-house or through a subservicer remains one of the most consequential and least straightforward decisions lenders face. The Servicing Decision: Volume 1 unpacks this complexity, offering executive leaders a clear-eyed framework to evaluate their options through the lens of organizational scale, culture, and long-term strategy. Drawing on real-world examples, industry benchmarks, and Richey May’s decades of industry experience, the paper translates operational nuance into actionable guidance for the C-suite.
Read the Full Guide
Whether your institution is reassessing its cost structure, exploring new servicing technologies, or seeking to strengthen borrower relationships, this white paper delivers the insights needed to move forward with confidence. It outlines the trade-offs between in-house servicing and subservicing, examines the regulatory and cost dynamics reshaping each model, and concludes with a practical framework to guide future decisions.
Download the white paper above to learn how a deliberate, data-informed servicing strategy can strengthen your brand, enhance performance, and position your organization for long-term success.
