In the latest episode of The Subservicing Scene, Richey May’s Mignonne Davis and Jenifer Hughes turn their attention to one of the most intricate and closely regulated areas of mortgage servicing: Adjustable Rate Mortgages (ARMs).
From shifting interest rates to CFPB-mandated disclosures, ARMs demand precision and foresight from servicers and subservicers alike. This episode unpacks what lenders need to know about timing, content, and compliance when communicating rate changes to borrowers.
- When are disclosures required and how much notice must you provide?
- What key information must each disclosure include to meet CFPB standards?
- How can servicers mitigate risk and protect both the borrower relationship and their bottom line?
Beyond the mechanics of disclosure timing and content, Mignonne and Jenifer explore how transparent communication can build borrower trust while helping lenders avoid compliance pitfalls and financial losses.
Whether you’re reviewing your current ARM processes or seeking a deeper understanding of how regulatory updates affect your portfolio, this episode offers the insights you need to stay ahead.
Watch now to learn:
- The latest CFPB requirements for ARM adjustment notices
- Common oversights that lead to costly penalties
- Best practices for aligning disclosure processes with operational goals
Watch previous episodes:
If you found this video helpful, make sure to go back and check out our two previous episodes of The Subservicing Scene!
