Our annual subservicer oversight review over LoanCare will take place later in August to assist lenders with their monitoring and oversight responsibilities.
Our subservicer oversight program and subsequent 120+ page report provides value beyond the basic compliance requirements.
With a focus on current and ongoing procedures as a result of the COVID-19 pandemic, the review includes:
- interviews with all key department heads to observe their processes and challenges
- a comprehensive review of business continuity and IT assessments to ensure client and consumer information remains secure
- a summary of the subservicer’s notable accomplishments, challenges, and strategic initiatives for the future.
- Optional loan level testing is also available to provide succinct and valuable insight into how your personal portfolio is being serviced, potentially uncovering unobserved information and assisting in the client-subservicer relationship.
To learn more or to participate in the upcoming review of LoanCare, or our 2020 reviews of Dovenmuehle or Cenlar, please contact Kevin Lohry.
